Enterprise Leader & AI Architect
Muhammad A. Koliwala
Enterprise Product & IT Leadership · Agentic AI Architecture
13+ years delivering enterprise technology programs at Blackstone, Norwegian Cruise Line, Johnson Controls, and beyond. Now building the AI systems that make the next generation of those programs possible. Founder, Dawnovation AI.
Organizations I've Led Technology For
AI & Agentic Capabilities
Career
Experience
Selected Work
Case Studies
Investment Management
The Blackstone Group
Led enterprise IT modernization for a $1T+ AUM global investment firm, delivering scalable, compliant technology infrastructure across multiple asset classes.
Read Case StudyTravel & Hospitality
Norwegian Cruise Line
Spearheaded a mobile-first digital transformation for 2.8M+ annual passengers, achieving a 40% improvement in guest satisfaction scores.
Read Case StudyLuxury Retail
FASHIONPHILE
Drove a comprehensive Salesforce CRM transformation for a leading luxury consignment platform, modernizing customer data management and enabling advanced analytics.
Read Case StudyThinking & Writing
Insights
Leading Digital Transformation in Traditional Industries
A practical framework for guiding established organizations through technology modernization without sacrificing operational continuity.
16 min read
Read ArticleThe Future of CRM: Trends Every Product Manager Should Know
From AI-powered personalization to agentic workflows, the CRM landscape is evolving rapidly. Here is what to prioritize now.
15 min read
Read ArticleScaling Agile Methodologies in Fortune 500 Organizations
Only 23% of Fortune 500 companies successfully scale Agile beyond pilots. This is what the other 77% get wrong.
14 min read
Read ArticleGet in Touch
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